Managing orders
Learn how to manage your order processing procedure to make it simple and quick.
Managing and keeping a track of the orders you receive, is a very important aspect of a store to ensure efficient order processing and delivery. To keep the process of order processing hassle-free, refer to these steps and manage your orders.
App
The orders are classified into four sections to provide ease:
Pending
Delivered
Cancelled
Refund Pending.
When a merchant receives an order, he is notified with the message, New Order Received with the order number.
The order details are displayed in the Pending section in a tab. The pending section is further classified into :
All
New
Accepted
Ready
Shipped
Picked Up
When a new order is received, it first goes to the New section under the Pending orders section. The merchant has to manually change the order to Accepted so that the buyer is notified accordingly. Once the order is ready, the order status has to be changed to Ready, and the buyer will be notified accordingly.
The same process is followed for shipping and picked up.
When the delivery is confirmed by the integrated delivery partner, the merchant is also notified, after which the merchant can change the order status to delivered.
The payment status also needs to be updated by the merchant, by clicking on the Order tab.
If the payment is cancelled by the merchant, then it is displayed in the cancelled section and the customer is also notified about the same.
If the customer has already paid for the order but cancelled the order later, the order is displayed in the Refund Pending section and the refund has to be generated by the merchant manually or via Auto-Refund whichever is selected by the merchant.
Once the order is delivered, it is confirmed by the integrated delivery partner and then the change is manually made by the merchant. The order is then displayed in the delivered orders section.
Desktop
It is very difficult for a merchant to keep a track of all the orders received on their storefront.
Under the Sales section, Click on Manage Orders. You can see the following with respect to your order:
On the left-hand side of your page, you can check:
Order Status
Payment Status
Payment Method
Shipping Method
Order status is further classified into,:
All
New
Accepted
Ready
Picked Up
Shipped
Completed
Cancelled
The Payment status is divided into:
All
New
Awaiting payment
Refunded
Cancelled
The payment method is divided into:
All
COD
Pre-paid
Lastly, the Shipping method is divided into:
All
Store pickup
Self-delivery
Third-party
When a merchant receives an order, he is notified with the message, New Order Received with the order number.
The order details are displayed in the New orders section.
The merchant has to manually change the order to Accepted so that the buyer is notified accordingly. Then when the order is ready, that change has to be made and the buyer will be notified accordingly. The same process is followed for shipping and picking up.
When the delivery is confirmed by the integrated delivery partner, the merchant is also notified, after which the merchant can change the order status to delivered.
The payment status also needs to be updated by the merchant, by clicking on the order tab.
If the payment is cancelled by the merchant, then it is displayed in the cancelled section and the customer is also notified about the same.
If the customer has already paid for the order but cancelled the order later, the order is displayed in the Refund Pending section and the refund has to be generated by the merchant manually or via Auto-Refund whichever is selected by the merchant.
Once the order is delivered, it is confirmed by the integrated delivery partner and then the change is manually made by the merchant. The order is then displayed in the delivered orders section.